Terms of Service

1. Acceptance of Terms

By accessing or using the Services, or by submitting a request through the Services, you agree to be bound by these Terms, by our Privacy Policy, our Acceptable Use Policy, our Cookie Policy, our Refund Policy, and our Legal Disclaimer, each of which is incorporated by reference. These documents together constitute the “Agreement.”

2. Eligibility

• You must be at least 18 years of age to use the Services.
• You must have the legal capacity to enter into a binding contract in your jurisdiction.
• You must not be barred from receiving the Services under the laws of the United States or any other applicable jurisdiction, including sanctions and export-control laws.
• If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to this Agreement.

3. What the Services Are

StarPass is a concierge request-and-referral platform. We accept requests from users who wish to book celebrity experiences (such as shoutouts, meet-and-greets, or VIP appearances) and pass those requests to the appropriate representatives. We do not ourselves employ, represent, or warrant the services of any celebrity, artist, athlete, performer, or other public figure.

StarPass is not:

• a licensed talent agency under the California Talent Agencies Act or any analogous statute;
• a ticket reseller, box office, promoter, or producer of live events;
• a booking agent or personal manager for any featured individual; or
• an employment, endorsement, or sponsorship intermediary.

Your submission of a request does not create any contract, obligation, or expectation that a celebrity will accept, respond to, or perform the requested experience. All requests are subject to availability, approval by the relevant representatives, and separate commercial terms that, if agreed, will be provided to you in writing before any payment is due.

4. Submitting Requests

You may submit a request using the form available on the Services. You agree to provide accurate, current, and complete information, including your legal name, a working email address, a working phone number, and a truthful description of the experience you are requesting. You agree to keep your information updated if it changes while a request is in progress.

You are solely responsible for the contents of your request and for all activity undertaken from your email, phone number, or any account you may later hold with us.

5. No Guarantee of Outcome

Requests may be declined, delayed, or withdrawn at any time for any lawful reason. Neither StarPass nor any third party referenced through the Services guarantees a response, acceptance, schedule, venue, price, or any other outcome. The Services are offered on a best-efforts basis only.

6. Pricing and Payment

Submitting a request requires no payment. If your request is advanced, our concierge team will provide a written quote and, if you accept it, a separate payment instruction. Any pricing information shown on the Services (such as “Starting from $X”) is an illustrative range only and is not an offer capable of acceptance. Quoted prices are exclusive of taxes, fees, travel, security, production, rights clearance, and any other ancillary costs, which will be itemized in your written quote.

7. Cancellation & Refunds

Deposits, booking fees, and post-quote payments are handled in accordance with our Refund & Cancellation Policy. By paying any amount through the Services, you agree to that policy.

8. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with our Acceptable Use Policy. We may suspend or terminate your access at any time, without notice, if we believe you have violated the Agreement.

9. Intellectual Property

The Services, including the StarPass name, logo, design, text, graphics, and code, are owned by StarPass or its licensors and are protected by copyright, trademark, and other laws of the United States and other countries. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services for their intended purpose only. No other rights are granted.

User-Submitted Content

You retain ownership of the content you submit through the Services, including the text of your request. However, by submitting content you grant StarPass a worldwide, royalty-free, sublicensable, transferable license to host, store, reproduce, transmit, display, and adapt that content solely as reasonably necessary to operate the Services, to fulfill or respond to your request, to defend against legal claims, and to comply with law.

Third-Party Marks and Likenesses

Names, likenesses, trademarks, and service marks of third parties appearing on the Services are the property of their respective owners and are used where required under the doctrine of nominative fair use and with any consents that may have been obtained. Their appearance does not imply any endorsement of, partnership with, or sponsorship by StarPass unless explicitly stated in writing.

10. No Celebrity Affiliation

Unless explicitly stated in writing, StarPass has no agency, partnership, joint-venture, employment, or endorsement relationship with any celebrity, artist, athlete, or public figure whose name or likeness appears on the Services. Any quotes, testimonials, or depictions shown are used for identification or demonstration purposes only. See our Legal Disclaimer for details.

11. Disclaimers

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. To the maximum extent permitted by applicable law, StarPass disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and availability. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of malicious code.

No part of the Services constitutes legal, financial, tax, or professional advice. You should consult qualified professionals before acting on any information displayed on the Services.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STARPASS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, OR BUSINESS OPPORTUNITIES; OR ANY DAMAGES ARISING FROM THE ACTS OR OMISSIONS OF ANY CELEBRITY, REPRESENTATIVE, VENUE, CARRIER, PAYMENT PROCESSOR, OR OTHER THIRD PARTY, IN EACH CASE HOWEVER CAUSED, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU HAVE PAID TO STARPASS IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain limitations of liability, and this Section applies to you only to the extent permitted by the law of your jurisdiction. Nothing in this Agreement limits or excludes liability that cannot be limited or excluded by law (including, in the United Kingdom and European Economic Area, liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

13. Indemnification

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless StarPass and its officers, directors, employees, agents, affiliates, licensors, and suppliers from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your breach of this Agreement; (c) the content you submit; or (d) your violation of any law or the rights of any third party.

14. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services at any time, with or without notice, for any reason or no reason, including suspected violation of this Agreement. You may stop using the Services at any time. Sections 9 through 13 and 15 through 21 survive any termination.

15. Changes to These Terms

We may modify these Terms from time to time. Material changes will be indicated by updating the “Last updated” date at the top of this page. Your continued use of the Services after a change takes effect constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Services.

16. Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of Delaware, United States, excluding its conflict-of-laws rules, and the federal laws of the United States. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a “consumer” habitually resident in the European Economic Area, the United Kingdom, Switzerland, or a jurisdiction that grants you non-derogable protection under its mandatory consumer law, you also benefit from that protection. Nothing in this Section deprives you of the protection of your local mandatory law.

17. Dispute Resolution — Informal Notice

Before filing a claim, you agree to try to resolve the dispute informally by emailing legal@starpass.site with a description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute informally within 60 days of receipt.

18. Binding Arbitration & Class-Action Waiver (U.S. Residents)

If the informal process does not resolve your dispute and you reside in the United States, you and StarPass agree to resolve any dispute arising out of or relating to this Agreement or the Services by final, binding, individual arbitration administered by JAMS under its then-current Streamlined Arbitration Rules & Procedures (or, if JAMS is unavailable, by another reputable administrator selected by mutual agreement). The arbitration will take place in Wilmington, Delaware or another mutually agreed venue, or may be conducted by telephone, video, or document submission.

Class-action waiver. You and StarPass agree that any dispute will be resolved only on an individual basis and not on a class, collective, consolidated, representative, or private-attorney-general basis. The arbitrator may not consolidate the claims of multiple parties. If a court decides that this waiver is unenforceable with respect to a particular claim or form of relief, that claim or form of relief (and only that claim or form of relief) must be brought in court, and the remainder of this Section continues to apply.

Opt-out. You may opt out of this arbitration agreement by sending a written notice to legal@starpass.site within 30 days of first accepting these Terms. The notice must include your full name, address, and a clear statement that you are opting out.

Small-claims carve-out. Either party may bring an individual claim in small-claims court instead of arbitration if the claim qualifies.

Injunctive relief. Either party may seek injunctive or equitable relief in court to protect intellectual property or to prevent unauthorized access to the Services.

The Federal Arbitration Act governs the interpretation and enforcement of this Section.

19. EU, UK, and Other International Users

If you are a consumer habitually resident in the European Economic Area, the United Kingdom, or any other jurisdiction where the arbitration clause in Section 18 is not enforceable against consumers, then Section 18 does not apply to you and any dispute will be resolved by the courts of competent jurisdiction at your place of residence or, at your option, by the courts of the State of Delaware, United States.

The European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obligated or willing to participate in dispute-resolution proceedings before a consumer arbitration board.

20. Export, Sanctions & Compliance

You represent that you are not located in, under the control of, or a national or resident of any country or region subject to comprehensive sanctions administered by the U.S. Government, and that you are not listed on any U.S. Government list of prohibited or restricted parties. You agree not to use the Services in violation of any export-control or sanctions laws.

21. Miscellaneous

• Entire Agreement. This Agreement is the entire agreement between you and StarPass relating to the Services and supersedes all prior understandings.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified only to the minimum extent needed to make it enforceable.
• No Waiver. Our failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign this Agreement without our prior written consent. We may assign it freely.
• Force Majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control.
• Notices. We may provide notices to you by email, by posting on the Services, or by any other reasonable means. You must provide notice to us at the addresses below.
• Headings are for convenience only and do not affect interpretation.

22. Contact